Privacy Policy
Last updated: January 15, 2026.
1. Introduction
Tivlode d.o.o. (hereinafter: "Tivlode", "we", "us") is committed to protecting the privacy of users of this website (tivlode.com). This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation (OG 42/18).
2. Data Controller
The controller of your personal data is Tivlode d.o.o., Vukovarska 58, 21000 Split, Croatia, OIB: 45871236902. For all questions related to data protection, you can contact us at: info@tivlode.com.
3. Data We Collect
We collect the following categories of personal data: data that you voluntarily provide through the contact form (first and last name, email address, message content); technical data that is automatically collected when visiting the website (IP address, browser type, operating system, access time); and data about cookies and your browsing preferences.
4. Legal Basis for Processing
We process your personal data based on: your consent (Art. 6(1)(a) GDPR) — for submitting inquiries through the contact form; legitimate interest (Art. 6(1)(f) GDPR) — for improving website functionality and system security; legal obligation (Art. 6(1)(c) GDPR) — when processing is necessary to fulfill legal obligations.
5. How We Use Your Data
We use your data to: respond to your inquiries sent through the contact form; improve user experience on the website; analyze traffic and user behavior in anonymized form; and ensure the security and proper functioning of the website.
6. Data Sharing with Third Parties
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data exclusively with: service providers who assist us in providing our services (hosting, analytics), provided they commit to protecting your data; when required by law or at the request of competent authorities.
7. Data Storage and Security
We store your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal regulations. We delete data from the contact form no later than 12 months after receiving the inquiry, unless longer storage is required for legal obligations. We apply technical and organizational security measures to prevent unauthorized access, loss, or misuse of your data.
8. Your Rights
Under the GDPR, you have the right to: access your personal data; rectification of inaccurate data; erasure of data ("right to be forgotten"); restriction of processing; data portability; objection to processing; and withdrawal of consent at any time. To exercise your rights, contact us at info@tivlode.com. You also have the right to file a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb.
9. Cookies
This website uses cookies. For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.
10. Changes to Privacy Policy
We reserve the right to amend this Privacy Policy in accordance with changes in legislation or our business practices. Any changes will be published on this page with an updated date of last modification. We recommend periodically reviewing this page.
11. Contact
For all questions, requests, or complaints regarding the protection of your personal data, contact us at: Tivlode d.o.o., Vukovarska 58, 21000 Split, Croatia, Email: info@tivlode.com, Phone: +385 21 345 678.